Question 1

How do I book a rental?

Accepted Answer

Browse our catalog, select items, choose your event date, and complete checkout. You can also call 315-884-1498 for help.

Question 2

Do I need to pay a deposit?

Accepted Answer

Yes. A deposit is required at booking. The balance is due before delivery.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our secure checkout.

Question 4

When is the remaining balance due?

Accepted Answer

The balance is due before delivery. Automatic reminders are sent.

Question 5

What if I need to cancel or reschedule?

Accepted Answer

Deposits are non-refundable but rainchecks are valid for one year.

Question 6

How far in advance should I book?

Accepted Answer

As early as possible. Summer weekends book 4-8 weeks out.

Question 7

Can I modify my order after booking?

Accepted Answer

Yes, with 48-72 hours notice.

Question 8

Does the price include delivery and setup?

Accepted Answer

Tent delivery and setup is included for most Onondaga County locations. Table and chair setup is available for an additional fee.

Question 9

What areas do you serve?

Accepted Answer

Syracuse, Minoa, Cicero, Liverpool, Manlius, DeWitt, Camillus, Fayetteville, Baldwinsville, Skaneateles, and surrounding CNY.

Question 10

When do you set up?

Accepted Answer

Setup is coordinated in advance based on your event schedule.

Question 11

Does setup time count toward my rental period?

Accepted Answer

No.

Question 12

What if my event starts early in the morning?

Accepted Answer

Early setups are available.

Question 13

When do you pick up?

Accepted Answer

Same day or following morning for evening events.

Question 14

Are your tents and equipment cleaned?

Accepted Answer

Yes — every piece is cleaned, sanitized, and inspected before every rental.

Question 15

How often is equipment inspected?

Accepted Answer

Before and after each event.

Question 16

What if something breaks?

Accepted Answer

Normal wear is covered. Damage from misuse may have costs.

Question 17

Is equipment safe for children?

Accepted Answer

Yes. Commercial-grade equipment. Adult supervision is recommended.

Question 18

Do you carry insurance?

Accepted Answer

Yes, we are fully insured.

Question 19

How much does a bounce house cost?

Accepted Answer

Starting at $199. Waterslides $250-$499. Combo from $500.

Question 20

Do bounce houses need to stay plugged in?

Accepted Answer

Yes, constant air supply is needed. 20-amp outlet within 100 feet.

Question 21

What size are bounce houses?

Accepted Answer

~13x13 to 15x15 ft. Exact dimensions on each product page.

Question 22

Do water slides need a water hookup?

Accepted Answer

Yes, standard garden hose.

Question 23

Can bounce houses be set up indoors?

Accepted Answer

Yes, minimum 14-16 ft ceiling height.

Question 24

How many children at once?

Accepted Answer

6-8 children based on age and weight guidelines.

Question 25

What happens if it rains?

Accepted Answer

Light rain is OK. Heavy rain, lightning, or high winds require shutdown.

Question 26

Can you set up at parks?

Accepted Answer

Yes. Permits may be required — customer is responsible.

Question 27

Do parks have electricity for bounce houses?

Accepted Answer

Many do not. Generator rental from $125.

Question 28

What surfaces can you set up on?

Accepted Answer

Grass, pavement, turf, gravel, concrete.

Question 29

Do I need a permit for a backyard tent?

Accepted Answer

Usually no for residential. Large tents at commercial venues may need permits.

Question 30

Can you do a free yard assessment?

Accepted Answer

Yes. Call 315-884-1498.

Question 31

Do you serve all of CNY?

Accepted Answer

Yes, Onondaga County and surrounding areas.

Frequently Asked Questions

BOOKING & PAYMENTS

DELIVERY, SETUP & PICKUP

EQUIPMENT, SAFETY & CLEANLINESS

BOUNCE HOUSES, INFLATABLES & POWER

PARKS, SURFACES, PERMITS